+31 (0)85 2220400.
Working days from 9 am to 5 pm
In emergency cases outside office hours
Chamber of Commerce: 32081330 Amersfoort, NL
Pioneer in e-invoicing and e-payments. Even before there was an iPhone, Bluem was already a founder of the FiNBOX together with ABN AMRO, ING, Rabobank and PostNL. The dedication to payment transactions, the passion for technology and the desire for ease of use and everything that goes with it, is in our blood. Now with more than a decade of experience in creating ease of payment, we guarantee high quality services, while at the same time we work on tomorrow’s solutions.
Payment specialists are available in all shapes and sizes. What they have in common is that they provide businesses with all payment solutions. Yet Bluem keeps its own philosophy that is unique in the payment world. We distinguish ourselves with ease of use and an ultimate brand experience. From payment request to the transaction page, customers only see your brand. We always remain in the background. Recognition leads to trust and conversion. The extremely user-friendly UI also contributes to this. With the unique 1-touch transaction page, customers are literally led to the bank via 1-click.
These are the pillars in which Bluem excels. Viamijnbank is the platform that offers omnichannel payments, digital direct debit mandates, online identification (iDIN), document signing and IBAN-name checks. It is used on a daily basis by various companies within different sectors. Bluem has built a solid track record with a strong growing customer base. Our robust API ensures that our innovative solutions can be easily linked to any process or system. In addition, we work with recognized industry partners, ensuring the exchange of information with relevant applications via plugins. Our passion is to make online business easier, cheaper and more flexible, and that is why we are still building hard with our great team to make our products even better.
Did you know that more than 500 companies already work with Bluem? And that we send millions of digital bills and process this into payments? As a certified Digital Identity Service Provider (DISP) we provide identity checks for more than 200 parties and this number is growing fast. The IBAN-name check and digital signing are new services with a lot of potential. We open up the IBAN-check as the first PSP for the business community. Many organizations trust Bluem with their data. That is why we guarantee that all data on European servers are in highly secure and certified areas. Our Cloud platform is reliable, scalable and monitored. This offers your company data protection and 24/7 availability. Bluem is based in Amersfoort and has its software team in Sofia (Bulgaria). Do you want to know how we can help your company? Contact us.
An old Chinese saying says: 'by yourself you walk faster, together you walk further'. We are convinced that this is true. And we are not alone. For example, Bluem has been working intensively with software companies, internet agencies and banks that have the same goal for years: helping organizations improve payment convenience and online assurance.
Integrate our viamijnbank platform into your SaaS solution so that customers can receive payments and direct debits efficiently. Or to perform an IBAN name or identity check. We keep things simple. That is why the robust Viamijnbank API can already be integrated with a few lines of code.
We team with partners to improve the payment and / or identification process for customers. Add payment power to your package. Provide companies with valid (business) emandates. Prevent fraud with the IBAN-name check. Or develop new services on our iDIN and document signing API. We are an experienced partner with concrete solutions. This leaves more time for what is really important, your own product. Do you have ideas and do you think we can help? Contact us.
Here you will find a short API introduction. This gives you an overall insight into the API for our services: payment, direct debit mandate, identification, signing and IBAN-name check. The API documentation contains everything you need to quickly implement the services or build it yourself in a front / backend. At Partners, you will find a list of available packages and plugins that are already available ready for use.
The API can easily be integrated into any process or system with a few lines of code. Request the API documentation via firstname.lastname@example.org. This technical manual per service explains how to integrate our API and includes XSD and real examples.
See here the API messages for payment, direct debit mandate, identification (iDIN) and document signing. Note: IBAN-name check does not have a user interface. The API is a direct database check at the banks with instant reply.
- From Merchant to Bluem: TransactionRequest
- From Bluem to Merchant: TransactionResponse*
- From Merchant to Bluem: StatusRequest
- From Bluem to Merchant: StatusUpdate
Real-time model: REST web service (with token or certificate authentication*).
Batch model: SFTP
Language: Support XML and / or JSON
Support webhook: Bluem posts StatusUpdate on a Merchant url
Checkout: Bluem provides the checkout in your look and feel.
System: TEST, ACCEPTANCE and PRODUCTION environment available (account request)
*Sample software library code available.
Transactions arise from processes. Our API therefore supports many ways of working. We are happy to explain what you can do with the API. The comprehensive yet simple API also contains optional fields for specific use cases. For example, you can integrate the API with a few lines of code directly in your website, app or back-end system. For example, it is possible to retrieve transaction links only, or even have us send the payment requests. This flexibility is your guarantee for a suitable solution.
Na frauduleuze pogingen bij een internationale collega brouwerij, is Grolsch gebruik gaan maken van de IBAN-Naam Check voor Bedrijven. Deze service neemt zij af via Bluem in combinatie met iDIN en iDEAL. De IBAN-Naam Check van SurePay wordt gebruikt voor het checken van (nieuwe) Nederlandse leveranciers. Rosanne Wieten, Master Data Specialist bij Grolsch was betrokken …
Online transactions and business. A market with numerous new developments and initiatives in online payment, direct debit mandates and identification services. We follow the trends closely. Knowledge that we share with you.
These General Terms and Conditions apply from 1 March 2017 and possibly replace previous conditions of Bluem.
The following terms have the following meaning in these General Terms and Conditions and in the Agreement:
Bluem: having its registered office and office in (3821 BB) Amersfoort at Plotterweg 31, registered with the Chamber of Commerce under number 32081330;
Connection documentation: the API; it specifies how the Client can link to the Bluem platform;
Account: the set of data uniquely linked at Bluem to a Client and / or user of the Client and with which the Client engages certain Services or has access to Software;
Subscription: the type of user right for a Service / Software that the Client purchases from Bluem;
Bug: technical defect in the Service / Software that, given the nature and purpose, cannot reasonably be put into use, at the discretion of Bluem;
DashboardVMB: the web application made available by Bluem to the Client, with which data registered by Bluem about historical transactions can be viewed by the Client and in which certain settings with regard to the service provided by Bluem can be changed to the Client;
Third Party Software: software from Client or third parties;
Service / Software: the Service / Software that Bluem makes available to the Client "remotely" or provides for the Agreement; via the Service / Software, transactions can be initiated and processed via the internet and / or Documents can be stored, sent and / or processed; These include, but are not limited to, invoice, payment, authorization and / or identity services, Apps or portals;
Documents: Documents in the broadest sense of the word, which the Client sends and / or uploads to the Server (s) of Bluem;
Financial Institution (s): One or more banks or credit institutions to which the Service / Software is connected and which process transaction (s) for which an order has been issued;
Error: technical defect that prevents the use of the Service / Software, given the nature and purpose, at the discretion of Bluem;
Data: all Data relating to the Client and its users and customers;
Intellectual Property Rights: the global intellectual property rights and similar and related rights in the broadest sense, including in particular, but not exclusively, the (claims to) copyright, database rights, design rights, trademark rights, know-how, domain names and patent rights, including any future intellectual property rights;
Intermediary (s): every possible Intermediary between Bluem and the Financial Institutions including owners of transaction products and brands (such as the Dutch Payments Association, Currence, iDEAL, Incasso, iDIN, Visa, Mastercard and PayPal) as well as the networks they use for transport and the processing of transactions and government agencies involved including, but not limited to, the DNB and the AFM;
Client: the organization that purchases the Service / Software from Bluem, as specified in the Agreement;
Solution: a remedy or alternative way of working for an Error after an Error has been received and confirmed by Bluem, in such a way that the Service / Software delivers the core functionality agreed with the Client.
Agreement: the Agreement between Bluem and the Client, including any appendices, to which these General Terms and Conditions apply;
Party: Client or Bluem;
Parties: both Client and Bluem;
Server (s): computer (s) on which Bluem components of the Service / Software are running in production and on which Data and Documents are stored;
General Terms and Conditions: these General Terms and Conditions; The titles of the articles in these General Terms and Conditions only serve for the convenience of the Parties and do not co-determine the content. No legal force can therefore be derived from this.
IDIN Terms and Conditions via DISP Bluem for Merchants (via Partner) 2019
1.1 Merchant: the party who uses the iDIN provision of personal data of a User via DISP Bluem on the basis of an agreement with a Partner, as supplemented by these General Terms and Conditions.
1.2 Partner: an authorized reseller of Bluem that offers Bluem’s iDIN services to other parties. Partners are B2B software companies, system integrators, or solution providers. Typically, the Partner by themselves handle sales, onboarding and support for a customer for both API and Dashboard usage of DISP Bluem iDIN service.
1.3 Bluem: Bluem B.V., with its registered office in Amersfoort. Bluem fulfills the role of DISP (Digital Identity Service Provider) for iDIN.
1.4 iDIN: the standards and rules managed by iDIN B.V., established in Amsterdam, on the basis of which iDIN can grant Merchants via DISP Bluem.
1.5 iDIN provision: the personal data and / or document signature of the User who receives Bluem via Acquirer on the basis of an iDIN request from the Issuer and makes it available electronically to the Merchant.
1.6 iDIN request: the electronic request from the Merchant to Bluem for an iDIN provision.
1.7 Password: the password that, in combination with the username, is required for the Merchant's or Partner’s employee to make use of the iDIN via DISP Bluem Dashboard.
1.8 Certificate or Token: a certificate or token from Bluem required for the use of iDIN via DISP Bluem.
1.9 Documentation: the iDIN Documentation from Bluem that is applicable to iDIN via DISP Bluem, as well as the replacements of those manual (s) designated by Bluem.
1.10 Issuer: the user's bank that sends the personal data and / or document signature of the User included in its administration to Bluem in connection with an iDIN provision.
1.11 User: the person who, at the request of the Merchant, gives the Issuer an order for an iDIN provision.
1.12 iDIN via DISP Bluem: the iDIN-based service from Bluem, with which the Merchant, direct or indirect via Partner, can receive iDIN benefits.
1.13 Dashboard: https://viamijnbank.net/cgi-bin/WebObjects/ESDashboard.woa and / or web pages designated by Bluem on which Bluem makes information, setting options and other functions about iDIN available to the Merchant and/or Partner via DISP Bluem.
1.14 Agreement: the agreement concluded between the Partner and the Merchant, regarding iDIN via DISP Bluem in which these General Terms and Conditions have been declared applicable.
1.15 Bluem website: www.bluem.nl and / or one or more of its subpages and webpages designated by Bluem to replace them.
1.16 Acquirer: A party who has a License Agreement for iDIN with Currence has concluded to fill in the routing role and thus the link is between DISP and Issuer for iDIN.
1.17 Terms and Conditions: These IDIN Terms and Conditions via DISP Bluem for Merchants (via Partner) 2019 which have been accepted by the Merchant via https://bluem.nl/en/bluem-bv-contact?news#iDINterms
2.1 The termination of the Agreement does not relieve the parties from the obligations arising the General Terms and Conditions, which by their nature continue after the termination of the Agreement such as - but not limited to - the provisions of Articles 4, 7 to 9, 12, 14 and 16 to and with 23.
3.1 With iDIN via DISP Bluem, the Merchant can request the User's personal data via an iDIN request from the Issuer's administration. If the User and the Issuer agree to the provision of (a part of) the personal data included in the iDIN request, Bluem will provide the Merchant with the personal data received from the Issuer via the iDIN provision.
3.2 The detailed features of iDIN via DISP Bluem are described in the Documentation. Bluem is always authorized to change the characteristics of iDIN via DISP Bluem and will inform the Merchant of such changes in a manner to be determined by Bluem.
3.3 Bluem provides the personal data of the User as recorded in the administration of the Issuer. Bluem therefore does not guarantee the accuracy, completeness and topicality of the personal data included in the iDIN disclosure. Bluem is therefore not liable towards the Merchant for errors in the iDIN provision. Bluem also does not vouch for the legal capacity or legal capacity of the User. Bluem stipulates on behalf of the Acquirer and Issuer that the Merchant may not sue the Acquirer and Issuer for (damage as a result of) errors in the iDIN provision.
3.4 The Merchant is not permitted to remove one or more Issuers from the so-called issuer list as described in the Documentation.
3.5 Not all banks active in the Netherlands participate in iDIN as Issuer. iDIN via DISP Bluem may only be used for legal activities (on websites) according to Dutch and international law. The personal data included in the iDIN disclosure may not be processed outside the European Union (EU).
3.6 Bluem will make commercially responsible efforts to enable the Merchant to submit iDIN requests and to collect iDIN services for 7 days a week and 24 hours a day.
Bluem is, inter alia in the event of malfunctions, maintenance work or security incidents, authorized to limit and / or suspend iDIN in whole or in part via DISP Bluem. Bluem will, if possible, give the Merchant advance notice via the Bluem website or in another way of the (intention to) suspend, unless Bluem finds this undesirable in connection with, for example, fraud prevention or detection or the interests of third parties.
3.7 Bluem is authorized to suspend the fulfillment of its obligations under these General Terms and Conditions, including the issue of iDIN benefits, with immediate effect, in whole or in part, if and as long as the Merchant or the Partner, in the opinion of Bluem, fails to fulfill his obligations under these General Terms and Conditions and/or the Agreement, or there is a difference of opinion between the Merchant or the Partner and Bluem or between Bluem and third parties. When using the right to suspend Bluem, Bluem is not obliged to declare the Merchant in default, nor to compensate any damage to the Merchant.
This suspension right does not affect all other rights of Bluem, including the right to compensation for damage, and / or termination of the Agreement.
4.1 The Merchant is responsible, as referred to in the applicable privacy legislation, with regard to the personal data received from the User by the Merchant in the iDIN provision.
4.2 The Merchant guarantees Bluem that it always complies with the then applicable privacy legislation. The Merchant will, for example, process the personal data received through the IDIN provision in a proper and careful manner, taking into account the applicable laws and regulations, including the Personal Data Protection Act.
4.3 The Merchant may only use iDIN via DISP Bluem and the personal data received from the User via the iDIN provision for itself and activities agreed with Bluem. The Merchant is not permitted to process the data for other purposes.
4.4 The Merchant will protect the data received via the IDIN provision in both a technical and organizational manner in such a way that unauthorized persons cannot gain access to this data. The Merchant shall immediately inform Bluem of problems and / or irregularities, including suspected or actual unauthorized use, security incidents and data breaches within the meaning of Article 34a of the Personal Data Protection Act, with regard to the data provided by IDIN.
4.5 If unauthorized use, security incidents or data breaches could occur because the security measures of the Merchant are insufficient, the Merchant will adjust those security measures without delay to stop or prevent unauthorized use, security incidents and data breaches. The Merchant will upon request inform Bluem about the measures taken.
4.6 The Merchant will keep Bluem informed of new developments regarding the data breach and will immediately provide Bluem with all requested information and cooperation in connection with the breach of security or the data breach.
5.1 The Merchant is responsible for its own account and risk for the uninterrupted availability, adequate security and proper functioning of the goods and (telecommunications) services required for iDIN via DISP Bluem, as described in the Documentation. Bluem may change the specifications of the required goods and / or (telecommunications) services, and will inform the Merchant of such changes in a manner to be determined by Bluem.
5.2 The Documentation describes the requirements with regard to the place(s) and method (s) where the Merchant presents iDIN via DISP Bluem on its systems.
6.1 The Merchant needs Certificate or Token for the use of iDIN via DISP Bluem. This Certificate or Token will be provided by Bluem.
6.2 The Merchant is irrevocably and unconditionally bound by, and responsible for, all (legal) acts performed with its Certificate or Token. The Merchant bears the risk of unauthorized use of the Certificate or Token.
6.3 The Merchant ensures that his Certificate or Token remain secret, are used and stored safely, and are only known to, and accessible to, persons authorized to perform (legal) acts with them on behalf of the Merchant.
6.4 The Merchant will take such measures that unauthorized access to and use of Certificate or Token is not possible. The Merchant will keep information regarding the security aspects of iDIN via DISP Bluem confidential. The Merchant must constantly carefully check whether the Certificate or Token are used exclusively by authorized persons and in strict compliance with his instructions and are kept safely.
6.6 The Merchant will immediately check any communication from Bluem to the Merchant regarding the use of a Certificate or Token for accuracy. If, based on the notification, the Merchant is of the opinion that there has been or has been incorrect use of a Certificate or Token, the Merchant will immediately inform Bluem about this.
6.7 The Merchant is obliged to immediately request Bluem to block a Certificate or Token as soon as the Merchant knows or suspects that a Certificate or Token:
- is lost or stolen;
- is used or may be used by unauthorized persons, or
- is being used or may be used in violation of instructions from the Merchant.
Bluem will block the ability of the Merchant to perform (legal) acts with the Certificate or Token as soon as reasonably possible after the Merchant has requested Bluem to be blocked in accordance with the above provisions.
6.8 At the request of Bluem, the Merchant will no longer use a Certificate or Token and / or use a replacement Certificate or Token on the date indicated by Bluem.
7.1 The Merchant may only use iDIN via DISP Bluem on its systems for the activities of the Merchant itself described in the Agreement.
The Merchant may only use iDIN via DISP Bluem on another website and / or for other activities, after the Merchant has received prior written permission from Bluem. This permission must be requested from Bluem. Bluem is in no way obliged to grant the requested permission and can attach additional conditions to a granted permission.
7.2 The Merchant is authorized, at his own expense and risk, to engage third parties in the performance of the Agreement. The Merchant is obliged to inform Bluem in writing before the Merchant uses a third party as processor with regard to the iDIN benefits, in writing about the statutory name, trade name, registered office, actual business address, number of Chamber of Commerce registration or similar number, contact person name, address and telephone number of the contact person of such a processor.
The Merchant ensures that the third parties engaged by the Merchant are fully aware of and bound by the obligations that arise for the Merchant and / or third parties from the Agreement. The Merchant ensures that these third parties correctly comply with such obligations, and will enforce compliance with those obligations in law at Bluem's first request.
The Merchant is aware that the involvement of third parties involves risks.
The Merchant will take the necessary care into account when choosing those third parties.
7.3 The Merchant may only use iDIN via DISP Bluem and the personal data received from the User via the iDIN provision for himself and not for others. The Merchant may not make the personal data received from the User via iDIN provided to others in any way.
7.4 The Merchant guarantees that the Merchant does not use iDIN via DISP Bluem;
A. if the Merchant knows or suspects that fraud has been or may be committed or is otherwise unlawful and / or punishable by or to the disadvantage of the User, Bluem, Acquirer or the Issuer;
B. in the event of (legal) acts that are in conflict with, or act in conflict with, Dutch, foreign or international laws or regulations;
C. for (legal) acts that concern goods or services whose existence, exploitation, trading, possession or use is punishable in the Netherlands or abroad;
D. with (legal) acts that infringe the rights of third parties;
E. for (legal) acts that are unlawful in the Netherlands or abroad for other reasons;
F. if, as a result, the reputation of Bluem or Acquirer and / or the image of iDIN is or can be damaged through DISP Bluem;
G. if this causes inconvenience to Users or the financial institutions of those Users;
H. if the Merchant thereby acts contrary to the Agreement, these General Terms and Conditions or the Documentation.
In the situation referred to under A., the Merchant must inform Bluem without delay in accordance with the provisions of the Documentation and follow the instructions of Bluem.
7.5 The Merchant fully indemnifies Bluem, Acquirer and Issuers for damage as a result of claims from third parties, including Users, which are related to iDIN via DISP Bluem.
8.1 The (brand) name and logo of iDIN, and the techniques, documentation and methods used by Bluem for the execution of the Agreement and / or made available to the Merchant, are subject to intellectual property rights (including this trademark rights, copyrights and patent rights) of, among others, Bluem and its suppliers.
8.2 Except insofar as this is necessary for the execution of the Agreement or permitted in these General Terms and Conditions or the Documentation, the Merchant may use the (brand) name and the logo / logo of iDIN, and / or techniques, documentation and methods made available to the Merchant, not using, reproducing / copying, modifying, publishing or making available to third parties (under whatever title) without prior written permission from Bluem.
9.1 The Merchant provides Bluem on first request with the information requested by Bluem about the use of iDIN via DISP Bluem by the Merchant and / or about the Merchant's fulfillment of his obligations under the Agreement. The Merchant is responsible for the accuracy and completeness of the information provided.
9.2 The Merchant grants Bluem the right to have the Merchant's administration and (computer) systems examined by an independent party if Bluem has reasonable grounds to doubt the correct fulfillment by the Merchant or third parties engaged by it of the obligations arising from the agreement. The Merchant will fully cooperate with this party in conducting the investigation. The costs of the investigation will be borne by Bluem, unless the investigation shows that the Merchant or a third party engaged by him has failed to fulfill the obligations described in this article. In the latter case, the Merchant is obliged to reimburse Bluem for the reasonable costs of the investigation.
9.3 At the request of Bluem or the relevant supervisor, the Merchant cooperates without delay in requests for information in relation to ((safety) incidents at) iDIN via DISP Bluem.
The Merchant is obliged to Bluem to strictly follow any instructions and measures from the regulator.
10.1 The Merchant may request an iDIN provision from Bluem with an iDIN request that meets the provisions of the Documentation. Bluem is not obliged to process an iDIN request if the iDIN request and / or the way in which the iDIN request is submitted does not comply with the provisions of the Documentation.
10.2 In the iDIN request, the Merchant states, in accordance with the Documentation, which data must be included in the iDIN provision. In the iDIN request, the Merchant only requests the data from the User that the Merchant needs for the purpose that the Merchant has made clear to the User prior to the iDIN request.
10.3 In the iDIN request and on its systems, the Merchant uses the same (statutory and / or commercial) name, address and other data as in the Agreement.
If the Issuer provides the personal data of the User to Bluem on the basis of an iDIN request, Bluem makes the iDIN provision available to the Merchant in accordance with the Documentation. The Merchant can collect the iDIN provision in accordance with the Documentation and within the maximum period included in the Documentation from Bluem.
The Merchant must:
a handle complaints about the use / abuse and the (legal) consequences of iDIN benefits for your own account and risk;
b provide the information about the complaint handling in a timely manner and in a clear manner before the iDIN provision;
c be easily accessible by e-mail and via telephone or chat box for complaints and respond without unnecessary delay;
d handle the complaint carefully, in a reasonable manner and within a reasonable period of time;
e at the request of Bluem, take reasonable account of the information received by Bluem, direct or indirect via Partner, from the Issuer about the validity of the user's agreement for the iDIN provision when handling complaints.
13.1 The Dashboard is part of iDIN via DISP Bluem. Bluem or Partner may provide you access to the Dashboard. The characteristics and functions of the Dashboard are described in the Documentation. Bluem has the right to change the characteristics and / or functions of the Dashboard at any time and will inform the Merchant of those changes, or allow the Merchant via the Dashboard, the Bluem website or otherwise to take cognizance thereof.
13.2 The Merchant will request and / or change the Password required for the use of the Dashboard in accordance with the Documentation.
13.3 The Merchant is irrevocably and unconditionally bound by all (legal) acts performed in the Dashboard. The Merchant bears the risk of unauthorized use of the Password.
13.4 The provisions of Article 6 on Certificate and Token apply mutatis mutandis to the Password.
14.1 The Merchant is responsible for the accuracy and completeness of the information that it has made known to Bluem and or Partner. The Merchant will immediately inform Bluem if this information changes.
14.2 Bluem has the right to provide the data about the Merchant and its use of iDIN via DISP Bluem, which data Bluem has received from the Merchant and / or which Bluem has collected or compiled itself, to third parties directly or indirectly involved with iDIN and if that is necessary or desirable in the opinion of Bluem.
15.1 The documentation used by Bluem applies to the use of iDIN via DISP Bluem. This Documentation is included on the Dashboard or is otherwise made known or made available by Bluem, via Partner, to the Merchant. The Merchant is obliged to comply with this Documentation. The Merchant is not permitted to use iDIN via DISP Bluem if the Documentation is not complied with.
15.2 Bluem may change the Documentation referred to in Article 15.1 with immediate effect, and will inform the Merchant of such changes, in a manner to be determined by Bluem.
16.1 Bluem is not a party to the (legal) acts between the User and the Merchant.
Bluem, Acquirer and Issuer are not liable towards the Merchant for (legal) acts of Users.
The Merchant indemnifies Bluem, Acquirer and Issuer for all claims of Users that are related to (legal) acts performed between User and the Merchant and the use of iDIN via DISP Bluem, and Bluem compensates the damage that Bluem suffers as a result of such claims.
16.2 The Merchant will resolve disputes with Users or others whose data have been obtained through an iDIN provision by the Merchant in a reasonable manner at his own expense and risk.
16.3 Bluem is authorized to use the services of third parties in the performance of the Agreement. Bluem will take the necessary care into account when choosing those third parties.
16.4 The Merchant is authorized, at his own expense and risk, to engage third parties in the performance of the Agreement.
17.1 Without prejudice to what is stipulated elsewhere in these General Terms and Conditions about liability, and unless arising as a direct result of its intent or gross negligence, Bluem is not liable for damage that directly or indirectly results from:
- non-compliance by the Merchant or Partner with the provisions of the Agreement, these General Terms and Conditions or the Documentation;
- international conflicts;
- violent or armed actions;
- measures taken by any domestic, foreign or international government;
- measures by a regulatory body;
- boycott actions;
- labor disputes with third parties or among the company's own staff;
- disruptions in and suspension of the electricity supply, in telecommunication services or connections, or in equipment or software of Bluem or of third parties engaged by Bluem;
- shortcomings by third parties that Bluem engages in the performance of the Agreement, if Bluem demonstrates that it has been careful in its choice of that third party.
17.2 Under no circumstances is Bluem liable for indirect damage, including lost profit, damage as a result of business interruption and consequential damage.
The data stored by Bluem or by third parties engaged by it with regard to the implementation of the Agreement, including the use of Passwords and Certificates, serves as complete proof to the Merchant, unless the Merchant provides proof to the contrary.
19.1 The terms and conditions of the Merchant do not apply to the Agreement.
19.2 Only Dutch law applies to the Agreement.
Disputes between parties related to the Agreement, the General Terms and Conditions declared applicable therein and the Documentation can only be submitted to the Dutch court.
Bluem is authorized to supplement, change and / or replace these General Terms and Conditions. Bluem will inform the Merchant at least sixty days before the start date of a supplement, change or replacement, in a manner to be determined by Bluem. If the Merchant does not agree with a supplement, change and / or replacement, he must notify Bluem in writing within 30 days of canceling the Agreement.
21.1 All powers, rights and obligations of Bluem can also be exercised independently and jointly and severally by Bluem's legal successor (s) after legal merger or after legal split of Bluem.
21.2 Bluem is authorized to transfer (partially) the rights from the Agreement and / or the legal relationship (s) in which it stands to the Merchant or Partner with the related additional rights to a third party. By signing the Agreement, the Merchant grants permission for this in advance / the Merchant or Partner has granted permission for this in advance.
21.3 Wherever the word "Bluem" is mentioned in the General Terms and Conditions and in the Agreement, the successor (s) of Bluem must also be understood after a merger or division or transfer.
The invalidity or voidability of a provision in these Terms and Conditions or in the Agreement does not lead to the nullity or voidability of these Terms and Conditions or the Agreement, nor any other provision thereof.
23.1 The Merchant, and Partner, must always have the permits, exemptions and exemptions that are necessary for (the exercise of) his profession or business. The Merchant must also be registered in the registers if this is necessary for the exercise of his profession or business. The Merchant is obliged to show this if Bluem so requests. Bluem can ask the Merchant or Partner for a statement from the institution that has granted the permit or exemption. If the Merchant or Partner cannot provide such a statement, the Merchant must demonstrate that he does not require a permit or exemption. Bluem determines how the Merchant can demonstrate this.
23.2 The Merchant or Partner may not act contrary to the conditions of a permit or exemption.
23.3 The Merchant or Partner must ensure that the permits and exemptions do not expire or are withdrawn. Whether this is likely to happen.
23.4 All this also applies to registrations and exemptions there from.
Bluem BV, located at Plotterweg 31, 3821 BB Amersfoort, NL, is responsible for the processing of personal data as shown in this privacy statement.
Bluem processes your personal data because you use our services and / or because you provide these to us yourself and / or because you receive our newsletters. Below you will find an overview of the personal data that we process for our external communication: company name, first name, last name, gender, position, email address and telephone number.
We do not collect sensitive personal data such as race, belief and the like. Our website and / or services are intended for companies and therefore we do not intend to collect data on individuals and website visitors who are younger than 16 years of age. However, we cannot check whether a website visitor is older than 16. If you are convinced that we have collected personal data about a minor without parental consent (email address via the optin newsletter), please contact us via email@example.com and we will remove this information.
Bluem processes your personal data for the following purposes: providing information to customers, prospects and interested parties about FiNTECH news, product innovations, advertising brochures and offers. This includes the latest trends, tips and product innovations in the field of online payment, collection agents, e-invoicing, identification services and digital signing.
Bluem does not take decisions on the basis of automated processing about matters that can have (significant) consequences for people. Bluem uses the Spotler email marketing system (www.spotler.nl) to send out its digital newsletters.
Save personal data no longer than necessary. This means that we save your data until:
Bluem only provides to third parties and only if this is necessary for the implementation of our agreement with you or to comply with a legal obligation.
You have the right to view, correct or delete your personal data. The newsletter that we send out periodically contains a link for "unsubscribe" and "change data". You always have access to your personal data via the last link and you can change it yourself online. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by Bluem and you have the right to data transferability.
This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to firstname.lastname@example.org. To ensure that the request for inspection has been made by you, the request must come from the same email address that is registered with us. This is to protect your privacy. We will respond to your request as quickly as possible, but within two weeks.
Bluem would also like to point out that you have the possibility to file a complaint with the national data protection authority, the Dutch Data Protection Authority. You can do this via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
Bluem takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or via email@example.com. Bluem has taken the following measures to protect your personal data:
3821 BB Amersfoort
Tel. +31 85 2220400
N.J. Kester is Bluem's data protection officer and can be reached via firstname.lastname@example.org